Tragic Overdose Prompts Reforms in B.C. Supportive Housing Practices: What You Need to Know

A supportive housing facility in Surrey, where a 60-year-old woman tragically died of a drug overdose, is making important changes to improve daily checks on tenants. Diane Chandler was found dead in her room after 11 days, which raised serious concerns about the facility’s procedures.

"It’s heartbreaking for Diane’s family and for us. There are no words for such grief, especially when mistakes led to this delay," said a representative from Foxglove, the supportive housing facility.

Diane died at Foxglove Supportive Housing, which opened in 2022 and offers a mix of housing units, including supportive homes and shelter beds. Her death prompted urgent calls for reforms. At a recent press conference, her son, Tyler Gibbs, along with mental health advocates, urged the government for better support in such facilities.

British Columbia’s Minister of Housing, Ravi Kahlon, admitted a mistake was made. Staff mistakenly marked Diane as "seen" when they hadn’t. He noted, “Wellness checks can save lives. After Diane’s death, we amended regulations to ensure checks occur if a tenant hasn’t been seen for 48 hours.”

Foxglove’s management acknowledged that current procedures failed to account for the challenges of a busy facility. They recognized the importance of accurately tracking tenant interactions and have proposed new systems, including improved oversight during staff shift changes.

In addition to an updated "seen" list, the facility is exploring technology to minimize errors in monitoring residents’ movements. These changes aim to enhance the safety and well-being of everyone involved.

Foxglove provides low-barrier supportive housing, meaning residents may still use drugs or alcohol. With a 24/7 overdose prevention service on-site, the facility had over 101,000 interactions with residents last year and reversed almost 300 overdoses. They are committed to helping residents develop safer usage plans amid an ongoing crisis of toxic drug supplies.

Tyler Gibbs expressed his frustration over the failures that led to his mother’s death. “My mom deserved better. I hope her story leads to real change.”

Members of the community and mental health advocates have been vocal on social media, calling for more accountability. They argue that supportive housing should not merely facilitate drug use but actively support recovery and well-being.

This unfortunate event has become a rallying point for change. As the community pushes for improved oversight, it raises important questions about the effective support systems in place for those struggling with addiction.

For more detailed information on supportive housing policies, you can refer to BC Housing.

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