Here’s the average amount of money Indians spend on smartphone repairs – Newz9

NEW DELHI: Smartphone customers in India spend an average amount of Rs 2,400 on out-of-warranty smartphones, in keeping with a report by Counterpoint Research. The report additional provides that one in each 4 smartphone house owners go to a service centre inside six months of buy of a brand new smartphone.
The report additionally provides that in phrases of after-gross sales service expertise, smartphone maker Oppo emerged as the winner with 93% of prospects rated their expertise as ‘superb’ or ‘wonderful’ adopted by Vivo (85%), Xiaomi (81%) and Samsung (81%). Apart from this, Oppo has additionally topped the checklist in the turnaround time of after-gross sales service adopted by Realme and Vivo.
“Due to the COVID-19 pandemic, many after-sales service processes have been affected in India and abroad. Leading brands have taken initiatives to digitize the service delivery process, reduce wait times and maintain contactless delivery,” mentioned Counterpoint senior analyst Pavel Naiya.

The report additionally mentions that Xiaomi was rated highest on “explanation of the problem” in addition to resolution. It was barely forward in “knowledge and soft skills” of the buyer assist executives in comparison with different main manufacturers. Courtesy of its lively bigger on-line neighborhood, Xiaomi prospects may resolve many software program points on the go which helped in delaying a bodily go to to the service centre. It is adopted by Vivo and Oppo on this regard.
Nine out of ten respondents received their smartphones serviced inside two visits. Oppo and Xiaomi customers reported the least quantity of situations of having visited a service centre earlier with the identical downside.

Research Associate Arushi Chawla mentioned, “Importance of smartphones has increased during the pandemic. It thus becomes crucial for the after-sales service to have enough resilience to provide services during these trying times. This has led after-sales outlets of all leading smartphone brands to maintain hygiene and social distancing for the safety of their employees as well as visitors. Almost all service centre representatives were found to be using masks by the survey respondents. Samsung maintained contactless submission and collection of smartphones better than others. Usage of hand gloves and face shields was more common at the Vivo service centres, followed by Samsung.”