Telus shareholders will possible be very completely happy in the present day because the Canadian service provides a generative AI chatbot to its support web page.
This device permits clients to ask the AI for assist, and it presents them with the reply or a hyperlink to a pre-written Telus support web page. During a short check, the chatbot labored as anticipated however was solely capable of reply normal equations associated to its community and providers. You can’t use it to ask private questions on your account, so in the long run, it seems like a barely smarter but in addition extra restrictive search.
When it will get one thing proper, it may be fairly useful, however I wanted to place in just a few totally different questions earlier than it advised me methods to set up an eSIM into an iPhone that’s already previous the preliminary setup screens.
Telus’ press launch for the function says, “Telus’ GenAI tool has advanced natural language processing capabilities and accesses more than 1,000 customer support articles to deliver quick and intelligent answers to many commonly-asked questions, providing efficient and round-the-clock support.”
To me, it doesn’t actually appear to be an AI chatbot as a lot because it’s only a actually focused search. For occasion, everytime you seek for one thing, you aren’t given a plaintext response. Rather, you get what seems to be a replica/paste excerpt from a Telsu support web page. This remains to be useful, however calling it generative AI feels a bit of additional.
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