400 IndiGo passengers stranded at Istanbul airport for 24 hours, questions raised on airline’s arrangements

IndiGo Flight Delay: Around 400 IndiGo passengers going to Delhi and Mumbai have been stranded at Türkiye’s Istanbul airport for greater than 24 hours. After this the airline has linked this delay to operational causes. The passengers expressed their displeasure on social media and alleged that they have been neither given meals nor made any lodging arrangements, on account of which the well being of many passengers deteriorated.

A passenger posted on social media platform But now it’s being mentioned that on account of unknown causes the flight will probably be delayed until 1:30 PM the subsequent day. How is that this doable? After this, one other passenger named Rohan Raja informed that when the 6:40 AM flight from Delhi was cancelled, the passengers have been pressured to remain within the chilly with out transportation.

IndiGo didn’t give any clear data

A passenger named Parshva Mehta wrote on And then it was prolonged to 10 AM the subsequent day.” He mentioned that in this time no IndiGo worker was at the gate to offer details about the scenario whereas the crew of Turkish Airlines gave data.

Parshva additional wrote, “We were promised lounge access at Istanbul airport, but the lounge was very small and passengers had to stand for hours. Is this IndiGo’s service?” He mentioned that neither different flights got, nor clear data was given on the scenario. Even any compensation plan has not been shared but.

Indigo replied to Mehta

IndiGo responded to Mehta’s grievance with an apology, saying “We regret your inconvenience and will get back to you soon.” However, this example remained unsatisfactory from the passenger’s standpoint as they didn’t discover any clear answer.

IndiGo ranked as ‘world’s worst airline’

According to the data, earlier this month IndiGo was ranked because the “world’s worst airlines” within the 2024 AirHelp Score report. It was ranked 103rd out of 109 airways with a rating of 4.80. This rating was linked to the airline’s poor buyer satisfaction and insurance policies coping with compensation after flight delays.

However, Indigo, whereas reacting to this rating, mentioned that they contemplate the methodology of this survey to be fallacious as a result of the pattern measurement from India has not been disclosed within the survey. The airline mentioned, “We are India’s most preferred airline and we promise our customers on-time, affordable, civilized and hassle-free travel.”

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