Why ChatGPT and Copilot are Leaving WhatsApp: What This Means for Users

OpenAI’s ChatGPT and Microsoft’s Copilot are leaving WhatsApp due to new rules from Meta. These changes will stop AI chatbots not linked to Meta from using WhatsApp for distribution starting January 15, 2026. Until then, users can still access ChatGPT on WhatsApp.

OpenAI announced its decision a few weeks ago, and Microsoft soon followed. They cited Meta’s updated terms for WhatsApp Business, which prohibit the use of third-party AI chatbots as products on the platform. While other businesses can still employ WhatsApp for customer support, the focus here is clear: Meta wants to limit competition.

A spokesperson from Meta explained, “The purpose of the WhatsApp Business API is to help businesses provide customer support and send relevant updates.” This indicates that Meta is looking to support businesses already using the platform.

As a result of these new terms, other AI companies like Perplexity may soon leave WhatsApp as well. This could mean that starting next year, Meta AI might be the only option for users seeking chatbot assistance on the platform.

Notably, WhatsApp’s decision reflects a broader trend in tech where companies are trying to control their ecosystems. For instance, similar moves have been made by companies like Apple with their App Store policies, seeking to prioritize their own services over competitors.

Research by Statista shows that over 2 billion people use WhatsApp globally. This makes it a significant player in the messaging app landscape. However, the new rules could impact user choice and diversity in AI tools.

In response to the latest news, many users took to social media, expressing frustration over the loss of these AI tools. Hashtags like #WhatsAppChanges gained traction as users shared their thoughts and concerns.

For those interested in exploring the new terms for WhatsApp, you can check out the full details on their terms page.

With these changes, it’ll be interesting to see how businesses adapt and what alternatives users will seek in the evolving landscape of messaging and AI.

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