San Antonio’s Veteran Services Department Under Scrutiny
Recently, employees of the Bexar County Military and Veteran Services Department (MVSD) spoke out in support of their leadership amid ongoing controversies. George Westfahl, a veterans service officer and Army veteran, addressed the commissioners, stating that recent allegations against the department’s leaders were unwarranted and driven by personal agendas.
MVSD plays a crucial role in helping veterans and their families navigate benefits and resources. However, the department has faced significant issues, including a high turnover rate in its leadership in recent weeks.
Nancy Taguacta, the deputy director, retired unexpectedly after the Bexar County Ombudsman substantiated allegations of misconduct against her. The investigation found that she had created a hostile work environment and improperly shared employees’ medical information. In her resignation note, Taguacta reportedly acknowledged that her actions had harmed the workplace.
A 34-page report from the ombudsman detailed troubling incidents where Taguacta referred to an employee as a “ticking time bomb” due to their medical condition and advised another employee that their concerns about workplace privacy were “all in their head.” Such remarks led to severe emotional distress for some staff members, prompting calls to the VA Crisis Line.
One employee reported feeling targeted and isolated, expressing fears that the situation would not improve. The report stated that employees had suffered severe consequences, including increased stress and mental health issues linked to Taguacta’s behavior.
Despite support from some staff—whose testimonies appeared coordinated—the ombudsman concluded that this did not invalidate the allegations against Taguacta.
Keith Wilson, the department’s director, is also on paid administrative leave, though the reasons remain unclear. He mentioned that he was only informed that the leave might extend beyond 30 days.
The ongoing turmoil has raised questions about the management of veteran services in the county. Experts argue that creating a supportive work environment is vital for agencies working with vulnerable populations like veterans. Mental health advocates emphasize that appropriate training and policies are essential to ensure staff feel safe and valued.
As the situation unfolds, MVSD’s future and its ability to support veterans in San Antonio remain under close watch.
For more information on veteran support services, visit VA.gov.
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KSAT Investigates,Bexar County Military and Veteran Services Department,Keith Wilson,Nancy Taguacta,San Antonio
