If you’re a Mac user with Logitech devices, you might have noticed that your custom settings disappeared recently. You’re definitely not alone.
This past Monday, Logitech’s Logi Options+ and G Hub apps for macOS suddenly stopped working. They wouldn’t launch, and all your personalized settings reset to defaults. It was frustrating for many users.
The issue stemmed from an expired security certificate, which according to Logitech’s support page and a Reddit post from the company’s Global Marketing Head, Joe Santucci, caused the apps to become non-operational. “The certificate is essential for securing communications between processes. Without it, the software can’t start correctly,” he explained. Santucci acknowledged the mistake and expressed regret for the hassle it caused users.
Logitech is already working on patches for both applications to fix the issue. However, here’s the catch: the expired certificate also caused the built-in updater in the apps to stop working. This means that users must manually download the update to restore their apps and settings. If you use both apps, you’ll need to update them one by one.
This incident raises questions about how tech companies manage their software updates and security protocols. With 43% of small businesses reporting cyber incidents in 2022, maintaining security and functionality is crucial. Regular checks and updates can help avoid such lapses in the future.
User reactions on social media showed a mix of frustration and understanding, with many calling for better communication from Logitech about the issue. Some even shared their own experiences dealing with technical problems and the importance of swift support responses.
For users dealing with this hiccup, here is the link to the support page for the necessary patches. Staying informed and proactive can help minimize disruption during such tech mishaps.
