Digital health technologies are transforming medical care. From patient portals to wearable devices, tech is shaping how we manage our health. However, just having technology isn’t enough to ensure better health outcomes.
Dr. Daniel Amante, a professor at UMass Chan Medical School, emphasizes that successful health tools must involve users from the start. He focuses on how technology, used with human support, can enhance care. “The best solutions balance tech and personal care,” he says.
One area of his research is patient portals, like MyChart, which let patients access test results and communicate with their doctors. However, many patients don’t fully understand or utilize these tools. “People often register without realizing how the portal can help them,” Dr. Amante points out. His work aims to improve how patients use these tools by making it clearer when and how to engage with them.
The rise of smartphones has broadened access to digital health tools. “Most people now carry a computer in their pocket,” he notes. Yet, disparities continue to exist. Factors like low health literacy and socioeconomic status can affect how effectively people use these technologies. Dr. Amante believes that proper training and thoughtful design can help bridge these gaps. For example, he is currently improving portal access for Spanish-speaking patients, stressing that translation alone isn’t enough. Users need guidance in how to use these tools effectively.
Text messaging is another area Dr. Amante explores. He finds that it’s a simple, cost-effective way to help patients, especially those managing chronic conditions. “Texting is more relatable and fits into daily life,” he explains. His collaborative approach involves patients in creating messages, making them more relevant and engaging.
In a recent study, Dr. Amante worked to boost participation in diabetes education programs. Despite their proven benefits, few patients take part. By offering support through technology, like setting up patient portals and sending motivating messages, his team helped encourage attendance. “Getting patients to show up can lead to better experiences with healthcare,” he said.
Looking to the future, Dr. Amante sees exciting possibilities with wearables and AI. Devices like smartwatches can offer vital health metrics. However, he acknowledges the challenge of managing the sheer volume of data these devices produce. AI can analyze this data, turning it into useful insights for both patients and providers. “But technology should enhance, not replace, personal relationships,” he stresses.
Dr. Amante’s work also touches on expectations around patient portals, especially concerning when lab results should be shared. “Patients often panic and turn to Google,” he warns. By educating patients on the proper use of portals, he aims to reduce anxiety and improve communication. Portals are designed for follow-up questions, not urgent issues.
As technology rapidly evolves, collaboration between providers and patients is crucial. “Both groups face challenges, and it’s my job to find how tech can help,” he explains. The goal is to create a future where technology supports strong patient-provider relationships and enhances care while maintaining the human touch.
In a world where digital tools are ever-present, the focus must be on making healthcare more accessible and effective for everyone.
