Roku Investigates User Complaints About Dull HDR Streams: What You Need to Know

Roku is currently looking into reports of washed-out colors when users stream HDR content on Disney Plus. The issue seems to extend beyond just that app, affecting several other services as well, according to comments from users in a recent thread. Most complaints arose after a software update from Roku.

A community moderator from Roku confirmed the company’s awareness and asked users to provide specific details regarding the models and software versions they are using. Early comments mostly pointed out problems with Disney Plus on TCL TVs, with many users noting that non-HDR content displayed colors properly. However, they noticed that HDR content, like the popular show Andor, appeared dull and grayish instead of vibrant.

Users then began reporting similar issues on other platforms such as YouTube TV, Netflix, and Apple TV Plus. Interestingly, some users mentioned that their HDR content worked well with devices connected via HDMI, such as the PS5 or 4K Blu-ray players. This suggests that the problem might be specific to Roku’s streaming rather than a firmware issue with the TVs themselves. Many users reportedly have their devices updated to Roku’s software version 14.5.

This problem isn’t just an inconvenience. Research shows that poor HDR performance can dampen the viewing experience significantly. According to a survey by TechRadar, nearly 60% of viewers who upgraded to 4K TVs reported dissatisfaction when HDR images did not meet their expectations.

The washed-out colors can arise from TVs that aren’t bright enough to display effective HDR images. But the current reports indicate a deeper issue with Roku’s color processing, leading to almost black-and-white images during HDR playback. This isn’t the first time users have raised concerns about similar color problems; various Reddit threads have surfaced describing similar issues.

As of now, Roku hasn’t responded officially to these concerns. Users are eager for answers, hoping the company can resolve this quickly to ensure a better viewing experience. For more detailed information, you may want to check out this Roku community thread for updates and solutions shared by fellow users.

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