A recent incident involving an Air India passenger has raised eyebrows. Nilesh Bansal, traveling with his four-year-old son, claimed that they were moved from their business class seats to economy class. He took to Threads to share his frustration, saying that while they waited for over 90 minutes, the crew informed him that seats were available. However, their original business class seats ended up being given to an Air India pilot.
To make matters worse, Bansal said that his son’s stroller was left behind in Delhi. In his post, he expressed his disbelief at the situation, stating, “Today Air India flight AI-2055 downgraded me to economy class. What shocked me was that my seats were allocated to Air India crew while they kept me and my four-year-old waiting. They even left my son’s stroller back in Delhi. Horrible experience. Shameful.”
This post has sparked a debate about whether it was appropriate for Air India to prioritize a crew member over paying passengers. Some users commented that passengers should be compensated for such downgrading. One person noted, “The passenger who has paid should be refunded and rewarded for giving up their seat.” Another user pointed out that airlines often have contractual obligations to fly their pilots in business class for their well-being.
As the conversation unfolds, it’s clear that many are eager to see how Air India will respond to this situation. With growing concerns over passenger rights, it will be interesting to see what steps the airline takes next.
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