BSNL Kicks Off ‘Customer Service Month’ in April 2025: What You Need to Know

Bharat Sanchar Nigam Limited (BSNL) is gearing up for an exciting initiative in April 2025: “Customer Service Month.” This month is all about improving the experience for customers and strengthening connections under the theme “Connecting with Care.”

BSNL, India’s state-owned telecom leader, is committed to putting its customers first. Throughout April, all BSNL branches will engage with users across different sectors, whether they’re in rural areas, bustling cities, or businesses. The focus is clear:

– Boost mobile network quality
– Strengthen FTTH and broadband services
– Ensure reliable leased circuits and MPLS
– Provide transparent billing
– Speed up customer complaint resolutions

During this month, BSNL will gather feedback through various channels like its website and social media. All comments and suggestions will be compiled for review by the Chairman and Managing Director, Shri A. Robert J Ravi. He emphasizes the importance of listening to customers, stating, “BSNL’s journey is rooted in the voice of every customer. As we bring forth a Made-in-Bharat 4G network, we stand committed to serving our users with sincerity and speed.”

This proactive approach comes at a crucial time. Recent surveys show that customer satisfaction in telecom services is a growing concern. A report by the Telecom Regulatory Authority of India (TRAI) indicated that only 70% of users were satisfied with their service providers in 2023, highlighting the need for companies like BSNL to enhance their service quality.

Moreover, social media trends reveal a demand for better customer service in the tech industry. Users are increasingly vocal about their experiences online. Platforms like Twitter and Facebook have become hotspots for sharing feedback, both good and bad. BSNL aims to harness this feedback to improve and innovate.

So, if you’re a BSNL user, this is your chance to voice your thoughts and help shape the future of the services you rely on. Share your experiences through the official Customer Service Month portal at [cfp.bsnl.co.in]. Your input can make a difference!

It’s a promising time for BSNL, and we look forward to seeing how they respond to customer needs as they strive for excellence in service.

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