Celebrating 30 Years in India: AXA Global Business Services Unveils Exciting New Transformations for the Future

AXA Global Business Services (GBS) is celebrating 30 successful years in India. With its offices in Bangalore, Pune, the UK, and Morocco, it supports over 35 AXA entities across 14 countries. Its impressive global workforce exceeds 4,000 employees. The focus on operational excellence and high customer satisfaction reflects AXA GBS’s commitment to innovation in the insurance sector.

Recently, AXA GBS has shifted from traditional tasks to a more valuable, output-driven model. This change is highlighted by a new high-tech facility in Pune, centered around technology, automation, data analytics, and artificial intelligence.

A record in customer satisfaction shows that this strategy is working. AXA GBS has made a strong investment in training through role-based learning academies, achieving an 88% engagement score among employees and a stellar 90% retention rate. This demonstrates a focus on growth and collaboration.

In a recent town hall event, held in Pune and Bangalore, CEO Michele Rochefort emphasized the company’s dedication to innovation. She stated that AXA GBS is innovating by integrating automation and digital tools to enhance traditional services. This approach helps unlock new value for AXA entities globally.

AXA GBS’s current services include application development, data analytics, and business process services, alongside conventional support tasks. This transition positions AXA GBS as a trusted advisor, providing critical insights and solutions.

“Our employees are key to our success,” Rochefort remarked. The foundation of a strong workforce and upskilling opportunities allow employees to advance in their careers while also meeting AXA’s needs. AXA GBS strives to be a “Skills-First” organization, aligning employee growth with personal ambitions.

The commitment to community service is also strong, with over 67% of employees participating in various corporate social responsibility programs last year. This includes initiatives focused on environmental sustainability and community involvement.

Looking forward, AXA GBS is set on harnessing new technologies to further advance its global ambitions. The firm is determined to set new standards in innovation and effective partnerships, continuously improving value creation within the insurance industry.

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