A family in Middleburg, Florida, is calling for change after a delivery mishap involving DoorDash. Trena Brown shared her shocking experience with News4JAX, detailing an incident caught on their Ring camera.
In the footage, a delivery driver accidentally drops a container of boneless wings. When the lid pops off, one wing falls to the ground. The driver then picks it up, places it back in the container, licks his fingers, and walks away. Brown stated, “It’s disgusting.” Thankfully, her family watched the video before eating the food.
Brown’s daughter suggested a simple solution. “All he had to do was knock on the door and say, ‘Hey, one boneless wing dropped. Just wanted to let you know.’” This raises an important point about transparency in food delivery.
Brown believes that changes are necessary. She questioned the driver’s ability to handle food properly and suggested that DoorDash should improve its training for drivers. “If he can’t deliver food with due care, then maybe there’s something else for him to do,” she said.
In a response, DoorDash stated that this level of service is not what they aim to provide. They emphasized that an investigation is underway and a warning has been issued to the driver involved.
After the incident, Brown has stopped using food delivery services. Many people can relate to her concern, especially given recent data from a survey conducted by the food safety group FSIS. It revealed that 87% of consumers view food safety as a top priority when ordering online.
Food delivery has surged in popularity, especially since the pandemic. A study found that 60% of Americans now use such services regularly. Yet, as delivery options grow, so does the need for better standards and training in the industry.
Social media chatter also highlights this issue. Users often share both positive and negative experiences with delivery apps. Some call for better regulations and standards, while others share tips for safer ordering.
Ultimately, Brown’s experience is a reminder of the importance of accountability in the food delivery industry. More attention to proper handling and customer interaction could go a long way in improving service and ensuring safety.
For more information on food safety guidelines, you can check out resources from the USDA here.
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Clay County,Middleburg
