Dbrand Acknowledges Major Flaw in Killswitch Joy-Con Grips: A Deep Dive into Their Response to Customer Complaints

Dbrand is stepping up after some users reported issues with their Killswitch Joy-Con Grips for the Switch 2. Many players found that their Joy-Con controllers could detach if held a certain way while using the grips. The company admitted it didn’t handle the complaints well.

Recently, Dbrand shared a lengthy response outlining what went wrong. They noted that the detachment typically occurs under very specific conditions: holding the console just by the Joy-Cons with one hand and at an angle close to horizontal.

The Joy-Con grips have a small lip that wraps around the controllers. This feature was meant to offer a snug fit, but it can create leverage, making the controllers pop off under pressure. Dbrand acknowledged that in some severe cases, the lip was slightly thicker than intended, which contributed to the problem.

To fix this, Dbrand is tweaking the design of the grips. They plan to implement two new versions: one with a thinner lip and another with a completely new design that aims to eliminate the detachment issue altogether. They expect to start testing these new designs soon.

For those worried about their grips, Dbrand encouraged users to reach out for replacements. They even stated they would send out new grips to everyone, regardless of whether they experienced issues, as a gesture of goodwill.

Interestingly, some fans drew comparisons between Dbrand’s response and Steve Jobs’ infamous handling of the iPhone 4 antenna issues. In both cases, there was an initial suggestion that the problem lay more with how users were holding the devices rather than an inherent flaw. While Dbrand initially had a similar tone, they’ve recognized that users should be able to hold their devices however they want without issues.

User reactions on social media suggest a mix of frustration and amusement. Many acknowledge the humor in the situation while critiquing Dbrand’s response.

Dbrand assures customers it will provide an update on July 10th regarding the new designs. These changes demonstrate how companies can adapt to feedback and improve their products. Keeping customers informed and involved is key in such situations, and Dbrand seems determined to learn and grow from this experience.



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