India’s Vande Bharat Express trains are known for their modern features and speed. However, a recent incident raised concern about their upkeep. One passenger shared a troubling experience on social media, prompting a swift response from Indian Railways.
A frustrated traveler named Pranav Balakrishnan took to X to express his disappointment about the train he rode, number 20664. He described the train as dirty, with stained seats and filthy tables. He pointed out that the accessible toilet was not usable and hand dryers were missing. This train, less than two years old, seemed poorly maintained compared to others he had traveled on.
Pranav’s post read, “Today’s 20664 Vande Bharat is a different set than usual. It’s in a pathetic condition.” His comments highlighted the contrast with what he expected from a flagship service.
In response to the complaints, Indian Railways explained that the original train set was taken for maintenance and replaced with a temporary one. They assured passengers that cleaning and repairs had been scheduled. The railroad thanked Pranav for his alertness to the issue and promised to investigate and improve the situation.
While the quick response was appreciated, people on social media shared mixed reactions. Some criticized the overall quality of newer train sets, comparing them unfavorably to trains in other countries. Other users commented on the role of passengers in maintaining cleanliness.
In the past, Indian Railways has aimed to modernize and upgrade its services. A report from the Ministry of Railways noted that as of 2023, the Vande Bharat trains have been a key part of that push. Yet, experiences like Pranav’s show that consistent maintenance and cleanliness are still major concerns.
As travel patterns change, maintaining high standards will be crucial for customer satisfaction. The incident serves as a reminder that even new services need careful oversight to live up to expectations.
What are your thoughts on train cleanliness? Have you faced similar experiences while traveling?
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