On April 16, 2025, Adventist Connect opened a new office at Walla Walla University, marking a significant step for the North American Division (NAD). This facility serves as the West Coast hub for their ministry-focused contact center. The event included prayer, gratitude, and reflection on the work being done in the community.
Brent Hardinge, the director of Adventist Connect, emphasized that this space is more than just a call center; it’s a place for ministry. He shared a personal experience about how a pastor prayed over his house before he moved in, highlighting the importance of dedicating spaces for God’s work. “We want this office filled with that same spirit,” he said, aiming for every call to be a meaningful connection.
The new location, formerly a bank, symbolizes a fresh start. Speakers like Dale Galusha and NAD officers pointed out the impact this ministry has on both callers and student workers. Anthony White, who manages daily operations, discussed the challenges students face while providing support and how they feel the presence of the Spirit in their work.
For students like Jasmine Edmundson, working at Adventist Connect has been a transformative experience. “It’s not just a job; it’s a ministry,” she noted, mentioning the skills she’s gained and her deepened faith. She feels honored to help others on their spiritual journeys through this role.
G. Alexander Bryant, NAD president, expressed his excitement about the new operation. He shared how he’s heard inspiring stories from student workers, reinforcing the ministry’s wide reach. According to a 2023 survey, 85% of participants reported feeling more connected to their faith after receiving support from Adventist Connect. This data underscores the vital role the organization plays in people’s lives.
Walla Walla University president Alex Bryan highlighted the importance of this partnership, which allows students to develop their ministry skills. “This isn’t a side project for us; it’s at the heart of what we do,” he said, emphasizing that the growth of the university is linked to the growth of the Adventist Church in the West.
During the dedication, leaders offered prayers for guidance and protection over the space. Adam Fenner, director of the Adventist Learning Community, discussed the relevance of Adventist Connect in today’s digital world. “While technology promotes efficiency, we need to focus on genuine human connections,” he explained, stating that sharing hope is essential in a time when many feel isolated.
Bryant concluded the event by reminding everyone of the ministry’s sacred purpose. “These students are like angels, answering calls and bringing hope,” he said. In a world that often feels disconnected, their work represents true ministry. As prayers were offered, themes of mission and mentorship resonated, marking not just a new office but a renewed commitment to transformative service.