We’re hearing a lot of buzz on social media about issues with X, the platform formerly known as Twitter. Users are finding themselves stuck in endless loops and, for some, locked out of their accounts. This confusion appears to have stemmed from a recent change in two-factor authentication (2FA) that didn’t go as planned.
On October 24, X announced that anyone using passkeys or security keys—like YubiKeys—needed to switch over to the x.com domain. This change is part of the platform’s plan to phase out the old twitter.com address. The transition started back in May 2024. The catch? Passkeys linked to twitter.com can’t be moved to x.com. So, users must manually un-enroll and then re-enroll on the new site.
X warned that after November 10, users who didn’t complete this process would have their accounts locked until they either re-enrolled or chose another 2FA method. Now that the deadline has passed, many users are reporting that they can’t get back into their accounts. Error messages or loops are preventing them from completing the re-enrollment.
This isn’t the first hiccup for X since Elon Musk took control for $44 billion. Under his leadership, the company has faced major changes, including substantial layoffs and a series of new controversies.
Interestingly, the challenges with X reflect wider trends in online security and user experiences. According to a recent survey, about 60% of users feel anxious about online security, especially when new changes roll out. Experts recommend staying current with security features but also being cautious with any transitions.
As X navigates these bumps, it’s a clear reminder of how digital platforms can impact our everyday lives. The ongoing user frustrations highlight the significance of smooth transitions during major updates.
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