Penang is ready to listen. Chief Minister Chow Kon Yeow says constructive feedback is crucial for the future of the state’s tourism. He believes that even uncomfortable critiques can lead to solutions.
A notable voice in this discussion is Datuk Tony Goh, the chairman of the Malaysian Association of Hotels Penang chapter. He consistently sheds light on significant challenges, particularly illegal homestays and short-term rental issues.
Speaking at the 24th anniversary celebration of the association at St Giles Wembley Hotel, Chow emphasized the importance of not just gathering feedback but also acting on it to elevate the tourism sector.
“Penang’s hotel and tourism industry has rebounded impressively since the pandemic,” Chow noted. “We’ve transitioned from survival mode to full-speed ahead, thanks to the industry’s dedication.”
However, as the industry thrives under state executive councillor Wong Hon Wai, some challenges remain. Travel industry players have raised concerns about traffic congestion, illegal homestays, and a shortage of new attractions to keep repeat visitors coming back.
“We aim for greater success for all types of accommodations, from heritage shophouses to beachfront resorts,” Chow stated.
Chow emphasizes that improving the hospitality sector requires collaboration among the government, hoteliers, and local communities. He sees the Penang2030 development vision as a collective effort beyond just the government’s plans.
“We thrive when we listen to our tourism stakeholders,” Chow added. “If something isn’t working, please tell us. We are here to listen. Thank you to everyone in the hospitality industry; you represent Penang to the world.”
Datuk Yeoh Soon Hin, Deputy Chairman of Tourism Malaysia and Chairman of the Penang Port Commission, echoed this sentiment. He called for a unified approach among industry players as Malaysia gears up for Visit Malaysia Year 2026.
The Ministry of Tourism, Arts and Culture (MOTAC) has set a high target for 2025: 43 million visitors with an impressive per capita spending of RM6,600, leading to tourism receipts of RM283.8 billion. This ambitious goal underlines the potential for growth in the sector.
What’s more, there’s evidence supporting the optimism. According to travelers’ feedback, many are eager to explore more sustainable and unique experiences rather than just traditional sightseeing. Social media has echoed this trend, with hashtags like #EcoTravel and #UniqueExperiences gaining traction. This shows a shift in what visitors now seek, providing local industries with a fresh perspective on attracting tourists.
As the industry moves forward, Penang’s leadership remains committed to improvement, actively engaging with stakeholders to ensure the state can meet new expectations while preserving its rich culture and history.
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penang, tourism, feedback, hoteliers, industry players
