“Fraud Victim Calls for Enhanced Card Technology in Indiana’s Food Assistance Program” | News Channel 3-12

RICHMOND, Indiana — A man recently scammed out of nearly $400 from his food benefits is urging Indiana lawmakers to do more to secure these vital supports. Nicholas Turner’s experience sheds light on a serious problem with the Supplemental Nutrition Assistance Program (SNAP).

SNAP helps low-income families buy food but relies on technology that is falling short. Turner’s troubles began with his Electronic Benefits Transfer (EBT) card. Earlier this month, he believes a card skimmer at a grocery store compromised his card, leaving him vulnerable to theft.

“They took $399.87, which is over half of my monthly benefit,” Turner said. The impact is real. “I’m skipping meals just so my kids can eat.”

When he sought help from the Indiana Family and Social Services Administration (FSSA), he found little support. A recent federal resolution stripped funding for reimbursements, leaving him without options.

Determined to prevent others from facing similar issues, Turner contacted various lawmakers, including the governor and his local representative, Republican Brad Barrett. “I sent emails to everyone,” he said, showing frustration over the lack of meaningful responses.

Only Barrett’s office acknowledged his concerns, stating they would consider Turner’s situation in future discussions about SNAP security. While California and other states have started implementing more secure card technology, Indiana’s progress has lagged. “We’re using ’90s tech to protect 2025 families,” Turner noted.

The FSSA has recognized the ongoing updates in other states and is watching closely before considering similar changes in Indiana.

For now, Turner feels hyper-vigilance is his only option. “I swipe and pray, then I change my PIN immediately,” he said. This struggle to secure food assistance highlights a pressing need for better technology in SNAP.

As states invest in more modern systems, Indiana residents like Turner await change, hoping their voices will drive the updates needed for protection and peace of mind.

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