Heroic Telehealth Nurse Fosters Life-Saving Connection with Veteran at VA Central Alabama Health Care

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Heroic Telehealth Nurse Fosters Life-Saving Connection with Veteran at VA Central Alabama Health Care

For many patients, telehealth nurses offer comfort and guidance through the complexities of healthcare. For Veteran Jacqueline, however, that connection became a lifesaver during a critical time.

Jacqueline faced a severe illness that led to a diabetic coma, requiring a long hospital stay. Throughout this ordeal, her telehealth nurse, Satoris Goode, stayed by her side. Despite the physical distance usually associated with telehealth, Goode made it a point to visit Jacqueline regularly in the hospital. She brought words of encouragement that Jacqueline could hear, even when she couldn’t respond.

In her nomination letter for the DAISY Award, Jacqueline expressed deep gratitude for Goode’s presence. “She actually saved my life,” she said. “If it wasn’t for her care and concern, I would not be living today.” Her nomination highlighted the profound impact Goode had during this harrowing period.

When Goode was awarded the DAISY Award, an international recognition for exceptional nursing, the emotion in the room was palpable. Even CAVHCS Director Amir Farooqi emphasized the importance of the human aspect of care, stating, “True care isn’t defined by the technology we use, but by the compassion we show.”

Nursing has evolved over the years, especially with the rise of telehealth. According to a recent survey by the American Nurses Association, 86% of nurses believe telehealth improves patient access to care, but it’s the personal touch that truly makes a difference. Nurses like Goode are shaping the future of health care, proving that empathy and connection are just as vital as medical knowledge.

In a world where technology often separates, Goode reminds us that the heart of nursing lies in compassion. Her dedication shows that, regardless of the distance, the bond between nurse and patient can indeed bridge any gap. Jacqueline’s heartfelt thank-you underscores this truth: nurses are not just caregivers; they can be lifelines in our most challenging times.

Satoris Goode continues her vital work at CAVHCS, embodying the spirit of healthcare commitment. In the ongoing quest to support Veterans, she reminds us all that no distance is too great when it comes to caring for those in need.



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