Chatbots are becoming essential in addressing the shortage of mental health professionals. They provide easy and convenient support to those in need. This technology helps connect people with mental health resources more effectively.
A study by Han and Zhao, published in February 2025 in Frontiers in Psychiatry, used bibliometric analysis to look into how chatbots are used for mental health. Researchers examined 261 articles from the Web of Science Core Collection spanning from 2015 to 2024. They wanted to uncover trends and patterns in the research.
To analyze the data, they employed tools like Biblioshiny and VOSviewer. They focused on where the articles were published, which institutions contributed the most, and the cooperation between researchers. They also checked which keywords were most popular in the studies.
The results were promising. Research in this area grew by an impressive 46.19% annually over the last decade. The United States led the way, accounting for 27.97% of the publications and receiving 2,452 citations. Other strong contributors included England, Australia, China, and France. The National Center for Scientific Research in France emerged as a top institution, followed by universities in the U.S., Imperial College London, and the University of Zurich. The Journal of Medical Internet Research was the most published, while JMIR Mental Health had the highest average citations per article.
Additionally, researchers found significant collaboration in this field, especially involving Switzerland and Singapore. They identified five main research topics related to chatbots, with terms like “ChatGPT,” “machine learning,” and “large language models” appearing frequently. These keywords highlight important developments in chatbot technology.
Overall, the findings illustrate that chatbots are making a positive impact on mental well-being. They have the potential to foster empathy, curiosity, and understanding, making them a valuable tool in mental health support.
For more details, check out the full article here.
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