The quick-service restaurant industry is all about speed, teamwork, and smooth operations. Yum! Brands, a giant in this field, is setting a new trend by bringing AI technology into Pizza Hut and Taco Bell locations. This move aims to improve the work experience for team members.
At the recent NVIDIA GTC conference, Yum! Brands announced it will partner with NVIDIA to implement AI solutions in 500 restaurants by the end of this year. This partnership is a big step for Yum!, which operates over 61,000 restaurants worldwide, making it the largest fast-food company globally.
With popular brands like KFC and Taco Bell, Yum! is known for its delicious food, great value, and digital convenience. Their tech team is leading innovation through their proprietary platform, Byte by Yum!. This platform focuses on using advanced technology to create better experiences for customers and staff.
One of the key changes involves AI-powered voice ordering. While this can improve speed, it often comes with complex challenges. To tackle these issues, the developers at Byte by Yum! used NVIDIA technology to create voice ordering agents in less than four months. These agents can understand natural speech and handle complicated menu orders. They even suggest extras, which boosts accuracy and enhances the customer experience.
Yum!’s collaboration with NVIDIA aims to empower their tech teams. This way, they can manage their AI processes better and reduce costs for large-scale deployments. Joe Park, Yum!’s chief digital officer, shared their ambitious vision. He expressed excitement about working with NVIDIA to transform their vast consumer data into smarter AI solutions for everyone.
Currently, these voice AI agents are being rolled out across Yum!’s brands, even in call centers, to help manage high demand during busy periods like game days. The expanded rollout to 500 locations is underway.
But Yum! isn’t stopping with just voice AI. They’re also testing NVIDIA’s computer vision software to improve drive-thru efficiency. This technology can analyze traffic patterns and adjust staffing to enhance service speed.
Additionally, Yum! is exploring NVIDIA’s AI to analyze performance metrics across their locations. This will help managers identify successful practices in top-performing stores and replicate those strategies company-wide.
Streamlining AI development is also part of Yum!’s strategy. By using NVIDIA AI Enterprise software on platforms like AWS Marketplace, they aim to make deploying and scaling AI solutions much easier.
As technology continues to revolutionize the food industry, Yum! Brands stands at the forefront, pushing boundaries and enhancing experiences for customers and employees alike.
For more on the impact of AI in the restaurant sector, you can read this report.
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