Southwest Airlines is making some noteworthy changes. Starting January 27, travelers who can’t fit in the seat between the armrests will need to book and pay for an extra seat in advance. This new requirement coincides with the airline’s shift to a seat assignment policy.
Previously, larger passengers had the option to request an extra seat for free at the airport or pay for one upfront with a chance of getting a refund later. Under the new rules, a refund is possible, but it’s not guaranteed.
Southwest explained the update is aimed at ensuring enough space for everyone on board, especially as they move toward assigned seating. They encouraged customers to buy an extra seat when booking to avoid any last-minute issues.
This move comes as Southwest has been gradually altering its policies. Known for letting passengers select their own seats and allowing free checked bags, the airline ended the latter perk in May. These changes have garnered mixed reactions from customers on social media, with many expressing frustration over increased fees.
A recent survey indicated that over 60% of travelers find extra fees disruptive to their travel experience. Experts suggest that as airlines like Southwest make these changes, they risk losing some of their loyal customer base, especially those who appreciated the low-cost model that offered fewer surprises.
Under the new policy, if a passenger who needs an extra seat does not purchase one in advance, they must buy it at the airport. If the flight is fully booked, they will have to find a different flight.
The airline faces pressure to improve its financial performance amid competition and calls from investors for increased profits. Last year, Southwest also hinted at adding changes like charging for more legroom and introducing overnight flights.
As the travel landscape continues to evolve, it’s crucial for airlines to balance profit needs while maintaining customer satisfaction. For updates and further information, you can check out Southwest’s extra seat policy here.
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