How the University of Montana Revolutionized Citation Payments with T2 Scan & Pay: A Game-Changer in Mobile Payment Solutions

The University of Montana, located in Missoula, serves over 10,000 students and 2,500 faculty and staff. It has a diverse parking environment that includes both on-campus and remote options, along with significant visitor traffic. Recently, the university faced challenges in managing its parking system effectively.

Bill Donovan, the first Director of Parking, identified key issues from the start. The previous system was outdated and inefficient. There was no easy way to track permits or citation payments, leading to confusion and wasted resources. Donovan noted, “Before T2, we didn’t keep good records. We were flying blind when it came to understanding our parking data.”

Some of the primary concerns included:

• Low compliance rates, caused by a complicated citation process.
• Poor experiences for students and visitors.
• Reliance on many part-time workers for citation processing, which resulted in delays.

With most parking revenue allocated to campus security, the university needed a smart, user-friendly solution to boost efficiency and improve user satisfaction.

The solution was found with T2 Systems. Their innovative tools helped to streamline and modernize operations:

• Scan & Pay: A mobile solution using QR codes for quick payments.
• Flex Permit Management: A platform to transition to digital permits, making management easier.
• Luke® Pay Stations: Durable stations designed to withstand tough weather conditions.

Donovan expressed satisfaction with the implementation, noting, “We put Scan & Pay in last August, and by October, it picked up steam. It’s been a very good thing.”

The results came quickly. In the first year:

• 27% of citations were paid through Scan & Pay.
• 23% of payments were made the same day citations were issued.
• There was a 32% increase in total citation revenue year-over-year.
• The department reduced staff from 30 part-time workers to just 2 full-time employees.

This transformation allowed the university to focus on strategic planning instead of administrative tasks. Donovan remarked, “This is huge. The speed of payment is everything. People are just paying it because it’s so convenient.”

Today, the University of Montana stands as a model for others seeking to modernize their parking systems, showcasing how technology can lead to better operations and improved user satisfaction.

For T2 Systems, this success reflects their commitment to innovative parking solutions, affirming their role as a leader in the industry. As they continue to evolve, their focus remains on making every parking experience smooth and efficient.

For more information on T2 Systems and their offerings, check out their website to learn how they can assist with parking needs across various sectors.

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Virtual Permit, T2 Systems, Scan & Pay, Flex Permit Management, Pay Stations, Product news