Indian Railways’ AI System Uncovers 25 Million Suspicious User IDs: A Major Step in Enhancing Security

In a move to tackle unauthorized ticket bookings, Indian Railways announced that its advanced AI system has deactivated 25 million suspicious user accounts. This initiative aims to enhance ticket booking integrity and ensure fair access for genuine users.

On May 22, the railways reported an impressive milestone: 31,814 tickets were booked in just one minute. This reflects the strength and efficiency of their upgraded ticketing platform, which has undergone a significant digital transformation.

To further promote fairness, new user protocols have been established. Users without Aadhaar verification can only book certain tickets—like Tatkal—three days after registering. In contrast, verified users can book immediately.

These changes have led to notable improvements. Daily user logins jumped from 6.9 million in 2023-24 to 8.3 million in 2024-25, marking a rise of over 19%. Ticket bookings also saw an 11.8% increase. E-ticketing now represents a hefty 86.4% of all reserved bookings.

The Railways has implemented cutting-edge technologies to combat automated bookings. By using sophisticated anti-bot systems and partnering with a top Content Delivery Network (CDN), they’ve effectively reduced unauthorized access while improving the website’s performance for real users. For example, during the peak booking time for Tatkal tickets, attempts from bots can account for nearly 50% of access requests. The new system helps to filter this out, ensuring a smoother experience for legitimate customers.

Additionally, the upgrades feature improvements in website speed, with 87% of static content served via CDN. This leads to faster load times and decreases server strain. Advanced AI is also employed to actively detect and shut down malicious activity, boosting overall security.

This focused approach has garnered attention online, with many users sharing their experiences on social media. Reactions indicate a positive shift toward a fairer booking process, showing that these measures resonate with travelers who value efficiency and accessibility.

For more information about the technological changes in Indian Railways, you can read a detailed report from The Times of India.

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Indian Railways, AI-powered system, Suspicious user IDs, Automated bookings, E-ticketing, Cyber Crime Portal