Major Microsoft Exchange Online Outage Disrupts Outlook Web Access for Users—What You Need to Know

Microsoft is currently dealing with a significant outage that’s affecting users of Outlook on the web. People are having trouble accessing their Exchange Online mailboxes, which has caused frustration for many.

The issue began a few hours ago and has been reported by thousands of users on DownDetector. Users can’t log in, access their accounts, or connect to servers.

In a recent update, Microsoft acknowledged the problem, stating, “We’re investigating a potential issue with Exchange Online.” They noted that this affects “any user attempting to access Outlook on the web.” The company found a problem in their code and is working to fix it by reverting a recent update.

Currently, users are likely to see error messages like “Something went wrong” when trying to use Outlook on the web. This has been noted as a critical service issue within the Microsoft 365 Admin Center.

The company is also facing another issue related to a code error that limits some Exchange Online users from effectively searching in Outlook on the web or the new Outlook client. Users may see an error message stating, “We didn’t find anything, try a different keyword.” As a temporary fix, users can try adjusting their search filters to include specific folders, like “Inbox.”

Furthermore, Microsoft has been addressing another ongoing issue that has impacted the sending and receiving of emails for a week. While the company has partially resolved it, some users still face disruptions, with certain messages triggering non-delivery reports (NDRs) and problems with calendar invites.

Recently, Microsoft has experienced several outages tied to code issues. A notable incident two weeks ago affected Microsoft 365 services, causing authentication failures in Outlook and Exchange Online. Microsoft responded quickly, working to minimize the impact.

As of now, Microsoft says it has seen improvements after reverting the problematic change. They are continuing to monitor the situation closely. This approach is vital because, according to a study published by Microsoft’s security report, timely responses to system issues can significantly reduce downtime and help maintain user trust.

This situation highlights the importance of reliable communication tools in both personal and professional settings. Users have taken to social media to express their frustration, noting that interruptions like these can derail work and personal plans.

Overall, while tech issues are common, the swift response from companies like Microsoft can make a big difference in resolving user concerns and restoring functionality. Keeping users informed is equally crucial as it builds confidence during service interruptions.

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