Triple J Auto Group has promoted John Gilman to the position of Ford service manager, effective February 1. In this new role, he will manage daily operations at the Ford Service Department. Gilman will work closely with service advisors, technicians, and management to improve overall efficiency and enhance customer service.
“I’ve been lucky to work with a great team,” Gilman shared. “I’m proud of how we care for our customers and excited to continue improving the service experience.”
Gilman joined Triple J in April 2021 as a shop controller. He quickly showcased his leadership skills and commitment to customer satisfaction. Just a year later, he became shop foreman, further boosting team productivity and service quality.
Jay Jones, the executive vice president of Triple J, praised Gilman’s journey within the company. “His commitment to improvement and hands-on experience makes him a perfect fit for leading the Ford Service team,” he said.
This promotion reflects a valuable trend in the automotive industry: companies are increasingly recognizing internal talent and promoting from within. Not only does this build morale, but it also strengthens customer relationships, as employees who grow within the company better understand its values and customer needs.
Recent surveys show that 70% of employees feel more engaged when they know there’s room for advancement. Companies that support this growth often see better performance and satisfaction rates, creating a win-win for everyone involved.
For further insights into employee engagement and leadership dynamics, check out this Harvard Business Review article on the importance of internal promotions.
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