Neato’s Cloud Shutdown: How It Affects Your Robovac and What to Do Next

Two years after Neato Robotics shut down, its robot vacuums are facing a crucial change. Users are now receiving emails that inform them their Neato devices will lose access to cloud services. This means the robots can’t be controlled anymore through the MyNeato app.

In a message shared with users, Neato explained that after their closure in 2023, Vorwerk took over. They continued to support the Neato cloud platform for a while but have now found it impossible to maintain due to evolving cybersecurity standards and regulations.

Without cloud support, Neato vacuums will only function in manual mode. This removes features like customized routines or app-based controls.

While many might have anticipated this change, it stings nonetheless. Neato, acquired by Vorwerk in 2017, had previously promised to maintain service for five years. Just recently, they had announced plans to phase out cloud services.

This situation isn’t unique to Neato. The tech industry is seeing more devices become “obsolete” as companies focus on cybersecurity and data privacy. According to a 2023 survey by the International Data Corporation, over 30% of tech users feel abandoned by brands when services are discontinued. This highlights a growing dissatisfaction among consumers who feel left in the dark when companies pivot away from their products.

For additional context, consider how the industry has changed since 2010 when cloud-based services were still emerging. Back then, many devices relied heavily on their cloud services for functionality. Today, as data privacy concerns rise, companies face tough choices that impact users directly.

As for Neato users, the shift to manual control might feel like losing a beloved convenience. This trend of device obsolescence could lead to a more significant discussion around the lifecycle of tech products and the promises companies make to their customers.

For those interested, further insights on this trend can be found in reports from sources like Gartner, which discuss the broader implications of tech service discontinuations.

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