In Central Austin, the Central Health Hancock is set to open its doors to patients on April 24. This new facility, built in a former Sears department store, aims to provide comprehensive healthcare in one location. Patients will have easy access to various services, including primary care, a pharmacy, a lab, and specialty clinics all housed under one roof.
The Central Health Hancock center represents a significant transformation in healthcare delivery for the area. The space is designed with patients in mind, featuring a welcoming atmosphere and streamlined processes, making it easier for everyone to receive care. This includes early access to the David Powell Clinic, which focuses on comprehensive care for individuals with HIV. Having this clinic integrated into a larger health facility addresses a long-standing need for holistic care.
This initiative isn’t just about convenience; it’s also about dignity. Leaders of the project emphasize the importance of treating patients with respect and addressing their full range of health needs. According to Dr. Nicholas Yagoda, CEO of CommUnityCare, the new facility honors the dignity of patients, making healthcare more accessible and less stigmatized. By co-locating services, individuals who seek care for HIV will find themselves among others receiving treatment for various conditions, normalizing their experience.
Recent statistics show that access to healthcare can significantly impact health outcomes. According to a 2022 report from the U.S. Census Bureau, nearly 26 million people remain uninsured in the U.S. The Central Health Hancock aims to change that by providing services to those who might otherwise struggle to find care. The facility will not only serve existing patients but also attract new ones who may have been deterred by previous barriers.
One of the standout features of the Hancock Center is its collaborative environment. Leadership from Central Health and CommUnityCare has worked to foster a culture of cooperation after years of tension. Now, these organizations are united in their mission to improve community health outcomes. The openness of the new center symbolizes this shared vision, allowing staff to interact and work more efficiently.
With a focus on inclusivity, the new center offers gender-neutral bathrooms and is designed to be welcoming for all. Additionally, healthcare navigators will be available on-site to assist individuals with enrolling in Medicaid or Medicare, or in the Central Health Medical Assistance Program. This accessibility is critical in ensuring that people can obtain the coverage they need to seek care.
The Hancock Center’s first phase is just the beginning of a larger $150 million project. Leaders expect the full opening to include more specialty clinics by 2027, showcasing a commitment to building a comprehensive healthcare hub for the region. As Dr. Pat Lee, Central Health’s CEO, noted, this project sets a new standard for integrated care within the community.
A facility like the Central Health Hancock is essential in building trust and fostering connections among various health services. It stands out as a model that could inspire similar projects across the country, showing what can be achieved when organizations come together with a shared purpose—a healthier future for all.

