Samsung’s HW-Q990D soundbar is facing a significant issue after a recent firmware update. Many users report that their soundbars have become unresponsive. The chaos is evident from the countless complaints shared on platforms like Samsung’s community forums, Reddit, and AVSForum. Customers from diverse regions including the U.S., Austria, and the Philippines are all experiencing the same frustrating problem.
Reports indicate that the soundbar can power on, but it often gets stuck on the TV eARC input, leaving customers without sound. Standard resetting methods haven’t worked, and attempts to access the device through Samsung’s SmartThings app also fail. The root of the issue seems to be firmware version 1020.7, which most devices automatically installed. As a precaution, it may be wise for users to disable automatic updates until Samsung addresses this problem.
Although many complaints focus on the Q990D, there are isolated reports of similar issues affecting other models like the HW-Q800D and HW-S801D. The Q990D has a strong reputation and is one of the top-rated soundbars available, making this update particularly disappointing for its owners.
Experts suggest that firmware issues can sometimes be resolved through subsequent updates, but communication from Samsung has been less than clear. Some users have already received instructions to send their soundbars in for repairs, which is not an ideal solution and might take time. The hope is that Samsung will find a quicker fix soon.
Historically, firmware updates have caused problems for many devices, not just soundbars. In 2019, a firmware update for a popular smart TV led to widespread complaints similar to what we see now. Such events remind us of the risks associated with automatic updates.
In the meantime, discussions on social media highlight user concerns and frustrations, reflecting a growing annoyance with technology that isn’t performing as promised. As this situation develops, Samsung’s customer service response will be crucial for maintaining customer trust.
For the latest updates straight from Samsung, you can check their official site here.
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