JAMESTOWN — SMP Health – Ave Maria recently earned the 2025 Customer Experience Award for its outstanding skilled nursing and assisted living services. This honor comes from Activated Insights, a respected organization that focuses on improving care quality in long-term and post-acute settings.
According to Bud Meadows, CEO of Activated Insights, this award highlights SMP Health – Ave Maria’s dedication to creating a positive work environment. He noted that the recognition comes from employee feedback, demonstrating the organization’s commitment to providing top-notch care through trained and compassionate staff.
To qualify for this award, SMP Health – Ave Maria ranked in the top 15% of care providers nationwide over the past year. This achievement reflects its commitment to offering exceptional experiences for residents and their families.
Tonie Stoen, the CEO of SMP Health – Ave Maria, expressed gratitude for the recognition and emphasized the importance of feedback from residents and their families to continually improve services.
SMP Health – Ave Maria’s skilled nursing facility excelled in several areas, including overall nursing care, food quality, cleanliness, and communication. Its assisted living services also received top ratings for personal care, dining, and responsiveness to residents’ needs.
Over the past year, SMP Health – Ave Maria prioritized gathering input from residents and their families through monthly phone interviews. These discussions involved open-ended questions and ratings, all aimed at enhancing care quality.
Activated Insights plays a crucial role in helping care providers strengthen interactions with employees and clients. This focus helps improve care quality and employee engagement across the industry. To explore more about their services, you can visit activatedinsights.com.
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