In an interesting chat, Rhys Fisher, Deputy Editor at CX Today, speaks with Thor Mitskog, President of Cyber Acoustics. They discuss how acoustic technology is changing the game in contact centers. Thor shares insights on their new headsets, the HS-1500BT2 and AC-404ENC, and how these tools address key challenges in the industry.
Thor explains the fresh design features and the specific problems these devices tackle.
Here are some highlights:
- HS-1500BT2: Comes with bigger ear cups for comfort, soft leatherette coverings, smart noise cancellation, and both wireless and USB options for flexibility.
- AC-404ENC: Designed for travel, this headset offers ergonomic comfort, dual connectivity (USB-A/USB-C), and easy-to-use controls for a smooth work experience.
- Lessons from the Pandemic: Changing work environments—from busy home offices to noisy workplaces—have guided Cyber Acoustics’ innovation strategies.
- The Role of AI: New tools are emerging that provide real-time feedback for agents and equipment designed to minimize dialect differences, reshaping industry standards.
To dive deeper into the HS-1500BT2 and AC-404ENC, you can check Cyber Acoustics’ website for full specs.
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Artificial Intelligence,CCaaS,Hybrid Work
