Meet Jocelyn Connelly. She manages several outpatient clinics around Pittsburgh, helping veterans receive the care they need. With eight years in her role, she’s been a key part of the Veterans Affairs Pittsburgh Healthcare System.
Jocelyn studied English for her undergraduate degree and later earned a master’s in business administration, focusing on healthcare. Before her current job, she worked with privacy issues in Veterans Affairs.
Over the past five years, she’s noticed a big shift toward telehealth. This means veterans can receive care from the comfort of their homes. Jocelyn explains that the VA is now the largest telehealth provider in the country. “We continue to increase our telehealth adoption,” she says. This makes it easier for patients to manage their healthcare.
As telehealth grows, Jocelyn believes the way care is provided will also change. “We challenge the status quo,” she says, looking for innovative ways to expand patient care.
For instance, rather than forcing veterans from Belmont County to travel to Pittsburgh for an appointment, the VA is taking the services closer to them. They’ve started seeing patients at the Ohio Valley Mall, making it easier for locals to access healthcare.
The new clinic offers a variety of services, including primary care, lab work, X-rays, podiatry, and more. Jocelyn is always looking for ways to expand what the clinic offers.
Feedback from veterans highlighted the challenges of traveling to appointments. This prompted the VA to bring specialists to Belmont County. “The historical way of doing things doesn’t make sense,” she points out. It’s about convenience and accessibility for veterans.
Jocelyn highlights how VA healthcare consistently meets quality standards, outperforming the general healthcare system in several areas. “We put the veteran at the center of our care model,” she states, emphasizing their commitment to timely care.
Pittsburgh VA healthcare enjoys a strong reputation in the community, with high patient satisfaction scores and trust levels above 90%. Jocelyn attributes this to the specialized training of the providers who understand veterans’ unique needs.
Healthcare is evolving, and the Pittsburgh VA is adapting to these changes. As demographics shift, especially with a growing number of women veterans, the VA is looking to expand its facilities and services accordingly.
In conclusion, Jocelyn Connelly and her team are dedicated to providing accessible, high-quality care to veterans. Their innovative approach to health services ensures that veterans receive the attention they deserve, close to home.
Check out this related article: Idaho Health and Welfare Seeks Additional Staff to Improve Foster Care System and Support More Children
Source link