Transforming Your Pharmacy into a Vital Community Health Hub: A Step-by-Step Guide

The COVID-19 pandemic changed how many people view pharmacists. They stepped up during the crisis, offering essential care and services to countless individuals across the U.S. As we move forward, pharmacists are playing an even bigger role in health care.

At the Total Pharmacy Solutions Summit in Spring 2025, Ashley Keller, a senior product manager at XiFin Pharmacy Solutions, discussed how pharmacists can become vital health hubs in their communities. She started her talk by addressing how the pandemic shifted our understanding of pharmacists’ contributions.

Keller noted a significant trend: more legislation is emerging that allows pharmacists to bill for clinical services. This change includes services like hormonal contraception and HIV prevention treatments. Some states have even started mandating payment models for these services, particularly through Medicaid.

Here are some key points from Keller’s presentation:

• Legislative Changes: Recently, many new laws have expanded what pharmacists can offer. During the pandemic, they provided vaccinations and tests, showing the public and lawmakers how crucial their roles are. As a result, there’s a growing trend of allowing pharmacists to bill for more services.

• State-Specific Regulations: Pharmacists depend on local laws for permission to provide specific services. In 32 states, for instance, pharmacists can now prescribe hormonal contraceptives. Likewise, 21 states allow them to provide services related to HIV prevention, like PrEP and PEP.

• Futureproofing Pharmacies: Keller emphasized the importance of modernizing pharmacy operations. This includes improving scheduling systems, utilizing digital communication with patients, and offering telehealth services. Making these changes can significantly enhance the patient experience.

• Documentation and Compliance: Each state has different requirements for documenting services, which can pose challenges. Staying updated on these regulations is essential for any pharmacy wanting to serve patients effectively.

• Tech Integration: The right technology is crucial. With complex medical billing processes, advanced tools can streamline operations, making it easier for pharmacies to manage claims and payments.

Keller left attendees optimistic about the future of pharmacy. She encouraged pharmacists to consider how to expand their services and implement the lessons discussed at the summit.

The shift in the pharmacy profession is gaining momentum, and various resources are available to help pharmacists adapt. This transformation not only benefits the profession but also improves patient care.

For more insights, you can explore additional information on pharmacy innovation at Drug Topics.

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Health Hub,Future of Pharmacy,Community Pharmacy,Pharmacy Solutions