Dublin Airport is dealing with significant disruptions at Terminal 2 following a cyber-attack that has affected its check-in and baggage systems. This is the second day of issues, and many travelers are feeling the impact.
So far, 13 flights have been canceled, including nine coming into the airport and four leaving. Aer Lingus is among the airlines hit hard, predicting further delays and cancellations.
The airport is urging passengers to check in online before they arrive. This helps ease the process since some airlines are using manual methods to issue bag tags and boarding passes. Graeme McQueen from Dublin Airport reminds travelers to arrive at least two hours before short-haul flights and three hours for long-haul ones. Given the situation, arriving earlier is a smart choice.
RTX, the company behind the affected software, has confirmed that their Muse system—which allows multiple airlines to share check-in desks—has been compromised. They have not yet shared what caused the issue or when it will be resolved.
Additionally, there was a brief security alert on Saturday that resulted in Terminal 2 being evacuated after a suspicious bag was found. Thankfully, the situation was cleared shortly after.
This incident highlights just how reliant airports are on technology. A recent survey by the International Air Transport Association (IATA) indicated that around 70% of travelers prefer self-check-in options. When these systems fail, the ripple effects can be substantial.
It’s essential for air travelers to stay informed. Keeping an eye on airline updates is crucial, especially during unforeseen events like this. For more detailed information on this ongoing situation, you can check out the BBC’s coverage.