Who has the best cabin crew in the world? For the seventh year in a row, Virgin Australia proudly holds this title.
Virgin Australia topped 380 airlines in AirlineRatings.com’s 2025 Airline Excellence Awards. This honor reflects their commitment to safety, passenger comfort, value, and innovation.
The Virgin Group believes that taking care of their staff leads to exceptional service. This award highlights the hard work of their crew and the positive culture they foster.
Jane Hrdlicka, the CEO of Virgin Australia, expressed pride in her team. She stated, “Our cabin crew are exceptional and consistently deliver great service. Awards like these show we are doing something right.” She emphasized that their unique Virgin flair sets them apart and enhances the passenger experience.
This year, Virgin Australia also secured third place in the new global Hybrid Airlines category. Additionally, their regional branch, Virgin Australia Regional Airlines (VARA), was named the World’s Best Regional Airline for the second consecutive year.
Hrdlicka highlighted the importance of their Western Australia operations and the focus on reliability and service. These awards recognize their team’s dedication on a global scale.
The recent accolades follow a four-year investment in enhancing guest experiences. This includes introducing new airplanes, redesigned interiors, upgraded seating, in-seat power, Wi-Fi, and other innovative features.
Safety is a priority for Virgin Australia, which boasts a seven-star safety rating from AirlineRatings.com, confirming its commitment to passenger safety across the world.