Enhancing Student Success: University of Hawaii Unveils Innovative Data-Driven Support System

The University of Hawaii is rolling out a new student support initiative using advanced data technology. This effort aims to boost graduation and retention rates, particularly for students who face challenges in completing their degrees.

The UH Board of Regents recently approved a five-year, $7.4 million contract for two platforms—EAB Navigate360 and Edify. These platforms will monitor student behavior and performance in real-time, enabling advisors to step in when issues arise. More than 850 colleges and universities already use this technology, and it will be introduced across UH’s ten campuses, ensuring all students receive equal support.

UH President Wendy Hensel highlighted the importance of tracking various student metrics. This includes online course participation, library usage, and tuition payments. The new system will gather this data to identify students in need of assistance early.

As Hensel noted, "By using data, we can intervene far more effectively than by simply asking questions." Many students may not seek help, so proactive monitoring can catch potential issues before they escalate. For instance, if a student starts missing assignments or skipping classes, advisors will be alerted to reach out.

Navigate360 uses predictive analytics to identify at-risk students based on factors like GPA and course withdrawals. Edify unifies data from different areas, presenting a comprehensive view for administrators. It not only serves as a monitoring tool but also communicates vital information to students, like deadlines and available support services.

As reported by senior adviser Kim Siegenthaler, the system will also celebrate student achievements. Just as it identifies risks, it can highlight those excelling in their studies. This dual approach helps create a more connected campus community.

The initiative draws lessons from Georgia State University, where similar platforms improved student success, especially for first-generation college attendees. Hensel pointed out that the demographic at UH mirrors that at Georgia State, many of whom juggle work and studies.

Both Hensel and Siegenthaler emphasized that the goal isn’t just to collect data but to tailor responses based on past successes. The interventions will be evidence-based, focusing on what has worked historically for similar student populations.

Furthermore, UH will assess the effectiveness of its outreach, refining strategies based on feedback and data, much like how Georgia State adjusted its approach to student engagement.

Ultimately, the aim is clear: to help every student succeed, especially those who might slip through the cracks. Hensel summed it up well: the university will continually strive to improve how it meets student needs.

For more insights into the impact of technology on education, check out this report from Education Week.

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