Fare difference between Android and Apple devices of cab service providing apps will be investigated

Action can be taken in opposition to firms providing cab providers by the app on complaints of charging totally different fare for Android and Apple devices. The Central Government has directed the Central Consumer Protection Authority (CCPA) to conduct an in depth investigation into this matter. CCPA has been requested to submit a report on this regard quickly.

“This prima facie appears to be an unfair practice,” Consumer Affairs Minister Pralhad Joshi stated in a publish on social media platform X on Thursday. He has termed this as a significant violation of shoppers’ proper to transparency. CCPA Food supply and ticket reserving apps will additionally be investigated. Joshi stated that harassment of shoppers will not be tolerated.

Recently, CCPA had additionally taken motion on a big quantity of complaints concerning deficiencies within the service of electrical scooters of electrical two-wheeler maker Ola Electric. The CCPA had issued a present trigger discover to Ola Electric and directed the Automotive Research Association of India (ARAI) to audit the matter. After this, Ola Electric had stated that the corporate has offered vital data and clarification on the present trigger discover issued by the Central Consumer Protection Authority. The firm had stated that out of about 10,644 complaints filed by clients with CCPA, it has resolved 99.1 p.c of the complaints.

The firm had additionally provided backup electrical scooters and cab coupons if the restore of electrical scooters took greater than a day. Earlier this month, CCPA had requested the corporate to offer extra paperwork concerning the discover given to it on alleged violations of shoppers’ rights and unfair enterprise practices. An e mail was despatched to Ola Electric by CCPA on this regard on December 4. The firm was requested to offer the knowledge sought on this e mail inside 15 days. Sales of electrical two-wheelers have elevated quickly in the previous few years. Ola Electric has the very best share on this phase.