How University Alert Systems Responded to Two On-Ground Emergencies Last Week: A Closer Look

Last week, the University faced two serious situations that tested its emergency alert system. On February 25, after a man fled a traffic stop, the campus was locked down for five hours. Then, on February 27, another alert was issued for an active attacker with a knife. During these incidents, the University kept students and staff informed with regular updates about the suspects and police actions.

The alert system uses texts, emails, social media posts, sirens around the campus, and computer displays in classrooms. It’s designed to provide clear and timely information during emergencies. However, some people experienced delays, especially with email alerts. This caused confusion about whether the shelter-in-place order had been lifted on February 25.

On February 25, alerts concerning Nyeem Hill, a known gang affiliate, were sent as he ran from police after a traffic stop. The lockdown lasted from about 9 a.m. to 1:45 p.m. Hill later escaped custody. Just two days later, the University sent alerts about Edward Conlin Lee, who stabbed someone on campus and then fled. He was apprehended after an hour of lockdown.

Many students and staff reported delays in receiving email alerts during the February 25 incident. Even after the shelter-in-place was lifted, some still got emails warning them to stay indoors due to Hill’s presence. University spokesperson Bethanie Glover explained that the high volume of emails sent during the emergency caused some alerts to be delivered out of order.

“The volume of U.Va. Alerts emails — alongside routine email traffic — caused delays in email delivery,” Glover said. “Although alerts were sent at the right times, the backlog made some arrive after the danger had passed.” She added that text messages and social media updates were sent out promptly without issues.

Another source of confusion was the Emergency Management website. It displayed an archived alert about a tragic shooting from November 13, 2022, at the top instead of the current incident updates. The only indication that it was outdated was the date in the corner.

“We are aware of this issue and are working to ensure that only current information appears on the website,” Glover stated. “We’ve updated archived messages with clear date labels to avoid further confusion.”

The alert system is overseen by the Critical Incident Management Team (CIMT), which includes safety, emergency management, and communications leaders. This team manages the content and timing of emergency alerts, typically sending updates every 15 minutes, depending on the situation.

The CIMT was established in 2012 as part of a plan to prepare and respond to emergencies affecting the University. This plan is intended to help the University react swiftly and effectively to ensure safety and manage resources during crisis situations.

In emergencies, the CIMT only activates its plan when local or state emergency services declare a need, or if the University identifies an immediate threat. Once activated, the team sends key details and safety instructions to the University community.

Looking forward, Glover assured that the University aims to enhance emergency communication systems. They are working on improvements to the email system to prevent delays in the future. Community feedback is welcomed via email at safety@virginia.edu.