WEST PALM BEACH, Fla., Feb. 03, 2025 (GLOBE NEWSWIRE) — PHH Mortgage has announced an exciting new feature for its LoanSpan platform: an AI assistant named LASI. This tool aims to improve how clients interact with information on the platform.
LASI is designed to help clients easily navigate and understand the vast data available through LoanSpan. By analyzing user questions, LASI offers quick and personalized responses. It’s currently accessible for PHH subservicing clients at LoanSpan.com.
Here’s what LASI can do:
- Find answers from numerous documents, including policies, user manuals, and educational resources.
- Understand complex queries and provide detailed answers.
- Eliminate the hassle of searching through various documents.
- Easily refer questions to PHH’s Client Relations team.
- Include security features to safeguard sensitive information.
“Launching LASI shows our dedication to using the latest technology to improve client experiences,” said Walt Mullen, Executive Vice President and Chief Strategy Officer at Onity Group. “We want to make it easy for clients to access the information they need, anytime.”
LoanSpan serves as a comprehensive resource for PHH’s subservicing clients, offering insights about their portfolios and customers. It features customizable dashboards to track performance metrics, making it a go-to platform for many clients looking for valuable data. In 2023, LoanSpan underwent a significant upgrade to enhance its user interface and add more self-service tools. The introduction of LASI represents PHH’s commitment to ongoing improvement in serving its clients.
About Onity Group
Onity Group Inc. is a major player in non-bank financial services, providing solutions for mortgage servicing and origination. Through its brands, PHH Mortgage and Liberty Reverse Mortgage, the company offers a range of services tailored to meet consumer and business needs. Based in West Palm Beach, Florida, Onity has been supporting customers since 1988 and operates in various locations, including the U.S. Virgin Islands, India, and the Philippines.
Forward-Looking Statements
This press release includes forward-looking statements that may change. These statements often include words like “expect,” “believe,” or “anticipate.” They involve uncertainties that can lead to different outcomes than expected. Changes in market conditions, technology investments, and regulatory actions can all influence results. For a complete understanding of Onity Group’s business and risks, please review our filings with the SEC.
For Further Information Contact:
Dico Akseraylian, SVP, Corporate Communications
(856) 917-0066
mediarelations@onitygroup.com
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