USU Secures Major Medical Technology Client: Transforming IT Service Management for Healthcare Innovation

In Möglingen, Germany, on February 6, 2025, a top provider of laboratory automation solutions has chosen USU’s IT Service Management Suite (ITSM) for a big overhaul of its IT operations. This means all IT services will soon be handled through a modern, integrated platform that’s built to grow with the company.

The choice came down to the strong performance of USU’s software and the local expertise available from their team. Employees will use the ITSM as Software as a Service (SaaS), which includes various handy modules for better IT management.

A key part of this transition focuses on improving efficiency and transparency with tools like the Configuration Management Database (CMDB) and IT Asset Management. The rollout will happen in phases, starting with essential functions such as Incident Management. After that, they will expand to include IT Self-Service and more management areas like Problem and Change Management.

“We’re excited to help our new client enhance their IT processes and lay a strong foundation for future growth with our flexible ITSM solution,” said Achim Rudolph, Senior Vice President and Managing Director of USU. “This centralized platform will allow them to integrate even more services down the line.”

About USU GmbH

USU GmbH is a top player in software and service solutions for IT and customer service management. They assist organizations in optimizing IT resources, especially as cloud and AI technologies evolve. Customers worldwide rely on USU for upgrading their IT setups, cutting cloud costs, and improving service quality.

With USU technologies, businesses gain full visibility and control over their hybrid IT environments, from local servers to cloud services. Their AI-driven platform also acts as a central hub for consistent information across various communication channels.

Media Contact

USU GmbH
Corporate Communications
Dr. Thomas Gerick
Email: thomas.gerick@usu.com