VPN Provider Cancels Lifetime Subscriptions Without Warning: What You Need to Know

Recently, the new owners of VPNSecure, a VPN service, faced backlash after they canceled lifetime subscriptions. When they took over, they claimed they weren’t aware of these subscriptions and couldn’t honor them.

Complaints started surfacing online back in March, with users discovering their lifetime subscriptions were no longer valid. The first official word from VPNSecure came on April 28, via an email to affected customers. It stated:

To continue providing a secure and high-quality experience for all users, Lifetime Deal accounts have now been deactivated as of April 28th, 2025.

This announcement noted that the new owners had found out about these lifetime subscriptions only after they acquired the company in 2023. They claimed that accounts labeled as lifetime that hadn’t been active for over six months were deactivated. The email explained that while they obtained the technology and customer database, they didn’t inherit the liabilities tied to the company.

Unfortunately, the previous owner did not disclose that thousands of Lifetime Deals (LTDs) had been sold. We discovered this only months later, when our resources were severely strained by these accounts and the high support requests.

As a response, VPNSecure offered discounted rates for new subscriptions: $1.87 for one month, $19 for a year, or $55 for three years. These offers were limited until May 31.

More recently, users received follow-up emails explaining further reasons behind the decision. Screenshots shared on Reddit clarified that the acquisition by InfiniteQuant Ltd was an asset-only deal, meaning the new owners didn’t take on any previous obligations.

A VPNSecure representative mentioned on Trustpilot that they didn’t gain access to the customer database until months post-acquisition. They insisted they only acquired the tech and brand, but none of the contractual responsibilities from the previous owners.

This situation highlights a growing trend in the tech world where mergers and acquisitions often lead to disrupted services for users. According to a 2022 study by McKinsey, nearly 50% of acquisitions fail to deliver expected value due to misunderstandings about existing customer commitments.

While some customers took to social media to express their frustration, others shared tips on finding alternative VPN services. It’s crucial for consumers to be aware of subscription terms, especially when companies change ownership. Understanding your rights and the implications of such changes can help you make better-informed decisions in the future.

For those interested in alternatives, consider researching reliable VPNs that maintain transparent subscription policies, ensuring confidence in your service choice.

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