Discover Which Fast Food Chain Consistently Gets Your Order Wrong

Not all fast food places are the same. A recent report by Intouch Insight highlights some surprising findings about these popular spots.

Chick-fil-A and McDonald’s tied for the top in order accuracy, each getting it right around 92% of the time. On the other hand, KFC lagged behind, achieving only 81% accuracy in order fulfillment. This gap shows how crucial it is for chains to focus on getting orders right.

The report also found that when customers had a chance to confirm their orders with a clear and friendly employee, accuracy improved. It seems that good communication really makes a difference.

When it came to food quality, Chick-fil-A and Raising Canes were the best. Chick-fil-A also scored high in customer satisfaction and friendliness. Meanwhile, Taco Bell won for the fastest service in both total and drive-through times.

On average, drive-through customers waited about five minutes and 29 seconds for their food—14 seconds quicker than in 2023. Interestingly, if you walk into the restaurant instead of going through the drive-thru, you might end up waiting even longer—around seven minutes and two seconds.

Tech in ordering is also changing the game. With Voice-AI, mobile apps, or kiosks, diners saved an average of 12 seconds on their orders. Friendly service from a human could make the process even quicker by saving 28 seconds compared to using self-service options.

Recent trends on social media reflect that many customers appreciate the speed and accuracy of drive-through options. In a survey conducted by the National Restaurant Association, 80% of diners said they prefer to use drive-throughs for their convenience.

As the fast food landscape evolves, it’s clear that accuracy and customer service play a big role in satisfaction. Focusing on these areas doesn’t just improve the dining experience—it could also boost business.

For more details about industry changes, check out the latest report from Intouch Insight.

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