Meet the Unsung Heroes: Who Answers Mental Health Crisis Calls in Hartford?

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Meet the Unsung Heroes: Who Answers Mental Health Crisis Calls in Hartford?

Calls for change are growing louder in Hartford after two recent police shootings involving individuals in mental health crises. As the state investigates these incidents, community members are urging a review of how 911 handles such emergencies.

Since 2022, mental health professionals have been joining police on 911 calls. The Hartford Emergency Assistance Response Team, or HEARTeam, plays a crucial role here. It partners with three organizations: the Capitol Region Mental Health Center, which assists adults facing severe mental illness and substance abuse; the Community Renewal Team, which helps adults in emotional distress; and the Wheeler Clinic, supporting children ages 3-17.

Tragically, two armed men, struggling with their mental health, were shot by police within eight days. Families say they sought help but not from the police. This frustration has led to heated discussions among relatives and community advocates, especially during the mayor’s recent address.

In the first case, Everard Walker was shot after he brandished a knife during a confrontation. Mental health professionals had requested police assistance, but the situation escalated. A week later, Steven Jones was reported to have injured himself. Unfortunately, this time, mental health professionals were not dispatched. Officers repeatedly instructed him to drop his knife before they opened fire.

Following these incidents, the involved officers have been placed on administrative leave, a standard procedure after police shootings. The Connecticut Psychiatric Society, representing around 600 mental health professionals, is advocating for police to receive enhanced training. Dr. Jessica Abellard, the society’s president, emphasized the importance of crisis intervention training and addressing implicit bias, particularly regarding the individuals involved.

Additionally, the society pointed out that mental health crises are medical emergencies and require a compassionate approach. They believe that families should feel empowered to seek help without fear of negative responses from law enforcement.

Meanwhile, the union for Hartford police has expressed that officers shouldn’t automatically be the first line of defense for mental health situations. Mayor Arunan Arulampalam and city council are looking into ways to improve mental health services in Hartford. Both the city’s inspector general and civilian police review board will investigate the two shootings.

This situation has drawn national attention, with civil rights attorney Ben Crump representing Jones’s family. Reverend Al Sharpton is set to deliver a eulogy at Jones’s funeral, highlighting the broader implications of these incidents.

According to recent data from the National Alliance on Mental Illness, 1 in 5 adults in the U.S. experience mental illness each year. This statistic underscores the urgency of rethinking how communities respond to mental health crises. As conversations around mental health and policing continue to evolve, it’s clear that there is a pressing need for more comprehensive, compassionate care.



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