Why Civility and Respect Matter: Understanding the Role of Regulatory Authorities in Effective Governance

Kohl Harrington, a producer of the documentary Pet Fooled, recently exchanged emails with Erin Bubb from the Pennsylvania Department of Agriculture. The focus? Confusing AAFCO definitions around raw and freeze-dried pet foods, especially terms like “Raw Coated” kibble.

As Chair of the AAFCO Ingredient Definitions Committee, Bubb should be well-informed about these terms. Yet, when pressed for clarity on misleading claims, she seemed unwilling to provide straightforward answers. Harrington’s persistence prompted a noticeable shift in her tone.

Kohl pointed out that her earlier responses felt dismissive. He wrote, “Your tone came across as unprofessional, especially toward someone raising a serious concern about food safety.” Bubb’s reply was sharp and condescending: “That was just for you, Kohl Harrington… if you haven’t learned that we can achieve more by working together than by offering the rude version of whatever you think you are, then you’ll never learn.”

Such harsh words were aimed at silencing Harrington rather than fostering collaboration. Can you truly work with someone who insults you like that? The answer is no.

Over the years, many consumer advocates have reported a similar experience with regulatory authorities like the FDA. An attitude of “We know what’s best—don’t question us” has become common. Questions or challenges often lead to dismissive responses, insults, or outright silence.

Interestingly, research shows that transparency and open communication can lead to better policies. A 2021 survey from the National Consumer Voice found that 78% of consumers desire more engagement from regulatory bodies in discussions involving safety and standards. Yet, despite this clear demand, many feel brushed off.

Harrington exemplifies the respectful advocate. He has never resorted to insults, even when faced with unfair treatment. I too have held my tongue during encounters with regulatory figures who displayed similar attitudes. It’s frustrating when history shows that these institutions often overlook consumer needs.

As we push forward, it’s clear that a new approach is necessary. Instead of seeking cooperation with those who refuse to listen, advocates are starting to raise their voices collectively. By sharing experiences and forming alliances, consumers can effect change more effectively.

We reported Bubb’s behavior to the Pennsylvania Department of Agriculture and AAFCO. This action is part of a growing movement aimed at demanding accountability and clarity in the pet food industry.

For pet owners, knowing what’s really in their pet’s food is crucial. A resource like Petsumer Report reviews thousands of pet food products, offering insights into ingredients and safety. Awareness is key to ensuring our pets receive safe, healthy diets.

Staying informed helps not just our pets but the broader community of pet lovers seeking transparency and quality in pet food.

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